Two-Factor Authentication (2FA) Reset Guide

Last updated: March 13, 2026

Overview

Two-factor authentication (2FA) adds an important layer of security to your Every account. If you lose access to your authentication method — such as a missing device, a deleted authenticator app, or lost backup codes — this guide explains how to regain access to your account.

📋 Before you begin: Have your registered email address ready. Verification of your identity may be required before a 2FA reset can be processed.

Section 1: Common Reasons for a 2FA Reset

You may need to request a 2FA reset if:

  • You lost access to your authenticator app (e.g., due to a lost or replaced phone)

  • Your authenticator app was never properly set up during account creation

  • You are being prompted for an authenticator code upon login but do not have one

Section 2: How to Request a 2FA Reset

If you are locked out due to a missing or improperly configured authenticator, follow the steps below to request a reset.

Step 1: Email Support

Send an email to support@every.io and include:

  • The email address associated with your Every account

  • The name of the company you need access to

Step 2: Identity & Approval Verification

Upon receiving your request, the Every support team will contact your company’s leadership team to obtain written approval before any reset is processed.

⚠ Important: Special case — sole account holder: If you are the only person on the team or in a leadership role, and you are the one requesting the reset, a text-based verification process will be used instead. This must be completed using the phone number that was used to set up the account. Please note this situation in your original support email so the team can prepare the correct process for you.

Step 3: Reset Completion

Once written approval has been received from leadership — or the alternative text-based verification has been completed — the support team will finish processing your 2FA reset.

Section 3: What to Expect After Your Reset

Once your reset has been processed, here is what you will experience the next time you log in:

  1. Upon attempting to log in to the Every App, you will receive a QR code.

  2. Scan the QR code using a compatible authenticator app on your phone, such as Google Authenticator or Microsoft Authenticator.

  3. Once scanned, you will be guided through setting up MFA for your Every App account.

  4. From then on, you will be prompted for the MFA code generated by your authenticator app whenever you log in to Every App.

✅ Recommended Apps: Google Authenticator and Microsoft Authenticator are both free and available on iOS and Android. Have one installed before your reset is processed so you are ready to scan your QR code right away.

Section 4: Frequently Asked Questions

How long does a reset take?

Reset timelines depend on how quickly your leadership team is able to provide written approval. Once approval is received, the support team will process your reset promptly. If you are the sole account holder and using the text-based verification path, timing will depend on your availability to complete that process.

Will a reset affect my account data?

No. A 2FA reset only removes your enrolled authenticator. Your account data, payment history, and settings remain completely intact.

What if I am the only person on my team?

If you are the sole member or leader of your team and are the one requesting the reset, a text-based verification will be used in place of leadership approval. Make sure to mention this in your support email so the team can route your request correctly. This process must be completed using the phone number originally used to set up the account.

What authenticator apps are compatible?

Every App is compatible with any standard TOTP authenticator app, including Google Authenticator, Microsoft Authenticator, and Authy. We recommend having one installed before your reset is processed.

What if I no longer have the phone number used to set up the account?

If you are going through the sole-holder text verification path and no longer have access to the original phone number, please mention this in your support email. The team will advise on next steps.

Still need help?

Contact the Every support team at support@every.io or visit the Help Center at help.every.io.

Support hours: Monday – Friday, 9 AM – 6 PM ET